FAQs


We are often asked questions by our customers and potential customers, so we thought we would share some of them here with you, as they may well provide some of the answers you are looking for.  If you don't see the answer you need, just get in touch and we will do everything we can to help!


Shipping and Ordering

How long will my order take to be delivered?

Your Shake 'N' Serve Cocktails parcel will be delivered to you by DPD within 2-3 working days from you placing the order.
Get in touch for volume discounts and alternative shipping methods if you plan to buy large orders!

What payment methods do you accept?

We like to make your shopping as convenient as possible and so we accept an extensive range of online payment methods, including Visa, Mastercard, Amex and PayPal. If you have any queries on other payment methods please feel free to contact us or send us an email.

How do I make a purchase?

To make a purchase, simply browse our products, find the item you want and then click "ADD TO CART". In some cases you will need to select the case size you want (24 glasses vs. 48 glasses per case).

Can you ship internationally?

Yes! We have the ability to ship items to the United Kingdom, and it is free when you order online over £95!


General Questions

How can I contact you?

We are always happy to help - you can get in touch by sending us an email to hello@snscocktails.com.

I have received an incorrect item in my order - what do I do?

If you have received an incorrect item with your order then please contact us, and we will try to resolve the issue as soon as possible.

I have a problem with my order - what is your policy on returns and refunds?

Please see our policies for details on accepted returns and refunds.


Company Information

Where are Shake 'N' Serve Cocktails based?

We are based in Surrey.  Shake 'N' Serve Cocktails is the trading entity of Bear Smyth Ltd. Bear Smyth Ltd is registered in England and Wales (registered number 08779598) / VAT Registration Number: 188159660. Our registered address is in Dorking, but we have operations and partners across the UK.

I'm interested in becoming a reseller for Shake 'N' Serve Cocktails?

We are always interested in talking to potential resellers. Please email us at hello@snscocktails.com.


Trade / Wholesale

I'm interested in stocking Shake 'N' Serve Cocktails - do you sell Shake 'N' Serve Cocktails wholesale?

We do supply businesses on a wholesale basis - get in touch at hello@snscocktails.com to discuss your ideas further, we would love to hear from you.
Note: Volume discounts are also available for larger customers